General Information
What is MyHi Drive?
MyHi Drive is an online storage service, providing three innovative and powerful products:
MyHi Drive Backup – a very simple, secure and robust online backup solution. MyHi Drive Backup keeps a copy of your files safely online, so that if they are lost or damaged you can retrieve them quickly and easily.
MyHi Drive – a place to put the files you use most regularly, and access them absolutely anywhere. MyHi Drive appears as a new drive on your PC, and you can use it just like any other drive, but your livedrive files are also copied online and you can view or edit them from any web browser. If you install MyHi Drive on more than one computer, all of the files are the same on every PC, and changes you make on one machine are replicated across all of your other computers.
MyHi Drive for Business – a complete cloud storage solution for your business. Backup every PC in your office using MyHi Drive Backup; give every user in your company a MyHi Drive; and create Team Folders that are synced between sets of users – they’re great for collaboration and sharing files between departments.
When you sign up for MyHi Drive you can purchase Backup just by itself, MyHi Drive by itself, or Pro Suite – which is a combination of Backup and MyHi Drive in one simple package. MyHi Drive Biz packages are available in our For Business section.
Backup FAQs
What is MyHi Drive Backup?
MyHi Drive Backup is a simple and secure online backup solution – it keeps a copy of your files safely online, so that if the files are ever lost or damaged you can restore them quickly and easily. Backup is very easy to set up, and once it’s configured you can just forget about it. Sign up now.
MyHi Drive FAQs
What is MyHi Drive?
MyHi Drive is a place to store files for permanent archiving, sharing with friends and family and editing online. Files are accessible through a web browser, FTP or directly on your PC or Mac. On your PC or Mac your MyHi Drive appears as a new drive – as if you’d just plugged in a USB stick or external hard drive. You can open and save files on your MyHi Drive as you would with any other file on your computer.
This means you have 24/7 access to your files from any web connected computer, anywhere in the world.
Any files that you add to your MyHi Drive on one machine will automatically be synchronised with your other PCs. If you change a file on one PC, the new version will appear on all your other PC’s in an instant! This is the best way of ensuring that you always have a copy of your important files, whether you’re at home or in the office.
MyHi Drive Desktop Software
What is the MyHi Drive Desktop Software?
The MyHi Drive Desktop Software makes using MyHi Drive easy! If you are MyHi Drive Backup customer it works in the background to protect your precious files as you work. If you are a MyHi Drive customer it adds a new drive to your computer – the drive – where you can access your MyHi Drive. If you are a MyHi Drive for Business customer, the desktop software powers your business cloud storage – providing easy access to your personal drive and team folders. No matter which type of MyHi Drive account you have, you only need to install one piece of software on your computer – the MyHi Drive Desktop Software.
Running on a Mac
Can I use MyHi Drive on my Mac?
Yes – the MyHi Drive Desktop software is available for Mac. It works in the same way that the MyHi Drive Desktop software for Windows works – backing up your files as you work, and showing your MyHi Drive as a new volume on your Mac.
Mobile App FAQs
What is the MyHi Drive Mobile App?
The MyHi Drive Mobile App is a great way to access your files from your iPhone or iPad. It is a free download from the Apple iTunes App store. The app lets you browse your Backup and MyHi Drive files on the move, wherever you are, and view your documents, play your music or watch your videos – all streamed over 3G or Wi-Fi.
Sharing Accounts
What are sharing accounts?
When a MyHi Drive user privately shares a file with someone who does not have a MyHi Drive account, MyHi Drive creates a free account called a “sharing account”. The recipient is automatically e-mailed their username and password for this account, and can log in to securely see all of the files that have been shared with them.
Sharing accounts are completely free and are not time limited – the user can log in and see the files shared with them for as long as they want.
Sharing accounts have very limited functionality – sharing users cannot upload new files to MyHi Drive, install the MyHi Drive desktop software or edit files online. Sharing users can upgrade their accounts very easily – simply go to the Account Settings screen and click on Upgrade.
MyHi Drive For Business
What is MyHi Drive for Business?
MyHi Drive for Business is a powerful cloud storage solution for business customers. It provides a wealth of features that lets you take full advantage of online storage – including backup, remote access, collaboration and sharing features.
Support
I need help – what support do you provide?
MyHi Drive provide 24 hour e-mail support – just e-mail your question to our support team and they’ll get back to you within 24 hours. Our support e-mail address is support@Livedrivesupport.com
You can also find lots of useful information on this page, our FAQs.